This policy explains how Certi Plumbing Services Ltd collects, uses and protects your personal data when you contact us or use this website, in line with the UK GDPR and the Data Protection Act 2018.
1. Who we are
Certi Plumbing Services Ltd ("Certi", "we", "us") is the data controller responsible for your personal data.
- Company registration number: 16094565
- Registered office: Lindenmuth House, 37 Greenham Business Park, Thatcham, RG19 6HW
- Email: admin@certips.co.uk
- Phone: 07776 819788
2. Information we collect
Information you give us
When you contact us — for example through the enquiry form, by email or by phone — we collect the details you provide, which may include your name, telephone number, email address, property postcode and the details of your enquiry or the work you need.
Information collected automatically
When you visit the website, our hosting provider may record standard technical information such as your IP address, browser type and the pages you view, in server logs used to keep the site secure and running. If you consent to analytics cookies, we also collect usage statistics through Google Analytics (see our Cookie Policy).
3. How and why we use your information
We use your personal data on the following legal bases:
- To respond to your enquiry and discuss the work you need — necessary for our legitimate interests in dealing with enquiries, and to take steps at your request before entering into a contract.
- To arrange and carry out work for you — necessary for the performance of a contract with you.
- To keep records of work carried out, invoicing and accounting — necessary to comply with our legal obligations.
- To understand how the website is used through analytics — only where you have given your consent.
- To keep the website secure and prevent misuse — necessary for our legitimate interests.
We do not use your information for automated decision-making or profiling, and we do not sell your personal data.
4. Who we share your information with
We only share personal data where necessary, with:
- Service providers who help us run the business and the website, such as our website hosting and email providers.
- Google, where analytics cookies are enabled (Google Analytics) and for the web fonts used on this site; Google may receive technical data such as your IP address.
- Professional advisers and authorities where we are required to do so by law.
5. International transfers
Some of our providers (such as Google) may process data outside the UK. Where that happens, we rely on appropriate safeguards recognised under UK data protection law, such as the UK International Data Transfer Agreement or an adequacy decision, to protect your information.
6. How long we keep your information
We keep personal data only for as long as necessary for the purposes above. Enquiries that do not lead to work are kept for a reasonable period and then deleted. Records relating to work we have carried out, including invoicing and accounting records, are kept only for as long as necessary to meet our legal and accounting requirements.
7. Your rights
Under UK data protection law you have the right to:
- access the personal data we hold about you;
- ask us to correct information that is inaccurate or incomplete;
- ask us to delete your information in certain circumstances;
- ask us to restrict or object to how we use your information;
- request a copy of certain information in a portable format; and
- withdraw your consent at any time where we rely on consent (for example, analytics cookies).
To exercise any of these rights, email admin@certips.co.uk. We will respond within the time limits set by law.
8. How we keep your information secure
We take reasonable technical and organisational measures to protect personal data against loss, misuse and unauthorised access. No method of transmission over the internet is completely secure, but we work to protect the information you share with us.
9. Cookies
This website uses a small number of cookies. Essential cookies remember your cookie choice; analytics cookies are only set if you consent. Full details, including how to change your choice, are in our Cookie Policy.
10. Complaints
If you have a concern about how we handle your personal data, please contact us first at admin@certips.co.uk. You also have the right to complain to the Information Commissioner's Office (ICO), the UK regulator, at ico.org.uk or on 0303 123 1113.
11. Changes to this policy & contact
We may update this policy from time to time. Any changes will be posted on this page with a revised "last updated" date. For any questions about this policy or your personal data, contact us at admin@certips.co.uk.